Registration at Mission Hospital

The day before your surgery, you will visit the hospital to register and receive important information. This will probably be your first visit to the Mission Hospital Cardiac Unit, so following these instructions will save you time and make things much smoother.

Before you set off to the hospital – please remember to get your insurance card and driver’s license or other photo ID. You’ll need these at check-in. 

When you arrive at the hospital – turn off Biltmore Avenue into the Memorial Campus (you’ll actually be heading toward the ER). You will see the heart tower on the right as soon as you start up the hill. DO NOT GO TO THE HEART TOWER YET. Continue up the hill and take the second right turn which will take you to the Outpatient Registration department. Valet parking is available if required.

Go in the main entrance (seen in photo at right) of the administration building the registration area is through the first door on the left (restrooms are on the right). You will find the staff here friendly and helpful. They will need your insurance and photo ID so they can enter your details into the hospital system. This just takes a few minutes. They will then call the Cardiovascular (CV) staff at the Heart Center who will come to collect you. 

A member of the CV staff will come to the registration waiting room and take you to room E445 in the Heart Center, which is the CV Admissions Area. Here you will get chest x-rays, lab work and in particular, you and your family will receive some very important instructions to help speed up your recovery. You will learn correct breathing techniques, the importance of walking after surgery, vital information about infection control, and other educational materials. 

It’s a good idea for a member of the patient’s family to bring a pad and paper to make notes. You will hear a lot of good information and taking notes will ensure you remember as much of it as possible. If you are the patient, do not rely on hearing/understanding everything yourself. You will have a lot on your mind. Get a family member to help – they’ll appreciate the opportunity to be involved!

After leaving the CV Admissions Area (which is on the 4th floor), you’ll travel in the E “Evergreen” elevators to the ground floor of the Heart Tower. This is where you and your family will arrive on the day of surgery. If you parked in the main visitor parking lot or used Valet Parking, you might want to wait here in the waiting room while someone retrieves the car. They can leave by the front entranced of the Heart Center, turn right and walk down the hill, then right again. The sidewalk will take them back to the Outpatient Registration area where you came in and they can drive back to the Heart Center to collect you.

If it’s still early in the day and you’re a visitor to Asheville, turn right out of the Mission Hospital campus onto Biltmore Avenue and drive down the hill into historic Biltmore Village. Here you’ll find some wonderfully unique shops and restaurants to help you relax and enjoy the rest of your day.      

Next: Details about the Owen Heart Center >>>